We want you to have an amazing experience with your METOMICS blocks and we are confident that every product you purchase from us will meet your highest expectation. Our blocks are rigorously tested and carefully packed before they are shipped, so they arrive with you in perfect condition – ready to build!
So, if for any reason you are not totally satisfied with your order when it arrives, simply get in touch, tell us what’s wrong and we will be happy to help you resolve the problem as quickly as possible.
Replacements, exchanges or refunds will be made at our discretion and you will be notified once we have received the returned item. If a refund is applicable, this will be credited to the original payment method. You have the legal right to cancel your order in addition to your statutory rights.
In the event of unauthorized payments, we reserve the right to hold or cancel an order without a prior notice or explanation.
We reserve the right to review and/or reject all orders. Should we have any questions about your order, we will contact you before the order is processed.
Don’t forget, all our guides are available on our website or via the Apple and Google Play App stores.