How do I purchase METOMICS products?
Why do I need a My METOMICS account?
A My METOMICS account will give you access to enhanced features across our website and mobile Apps. These include functions within M:STDIO and our Digital Instruction Guides, special offers and rewards. You do not need a My METOMICS account to purchase products from the METOMICS store.
How do I scan the QR code for the Digital Instruction Guides?
You will need to download a QR code scanner from your App store to read the QR codes.
Are your Digital Instruction Guides available in the Apple and Google Play App Stores?
All our Digital Instruction Guides can be downloaded from the Apple and Google App stores. They are also available to view on your tablet or laptop from the BUILD section of our website.
What is your returns policy?
We want you to be 100% satisfied with your METOMICS purchase, so every product we sell from our METOMICS store is covered by our METOMICS Guarantee. See below for more details.
How long will it take to receive my purchase?
We aim to have your product delivered to you as quickly as possible β this is typically within a week to ten days for most destinations.
Where do you ship to?
We aim to have your product delivered to you as quickly as possible β this is typically within a week to ten days for most destinations.
Are METOMICS blocks safe for young children?
What happens if I donβt receive my order?
If you have not received your order after the stated delivery period, please contact our service team at info@metomics.com and they will be happy to help you with your enquiry.
Are METOMICS blocks environmentally friendly?
METOMICS are CE marked, which is the EU Health and Safety and Environmental standard. All METOMICS blocks are made from Aluminum β a material widely and globally recycled. However, we hope you will choose to continue designing, building and displaying them for many years to come.
Are METOMICS compatible with Lego or other bricks?
METOMICS metal designer blocks are not compatible with plastic construction bricks.
Will the metallic colour peel off?
Never! Every METOMICS block comes with a durable anodised finish (the same process used in the aerospace and automotive industries), so the colour is permanently etched into the surface of each block.
Are METOMICS original?
METOMICS are unique (we are very proud of this!) and our patented* linkage system allows our blocks to interconnect with other METOMICS components to form incredible structures and designs that no other construction brick can.
How many block designs are available?
We have designed over 30 static and articulated METOMICS blocks for you to design and build with. Each METOMICS block is available in a range of amazing anodized metallic finishes.
Does free delivery offer include all regions in Hong Kong?
Please note that free shipping is not exempt from duties and surcharges that may be imposed when transporting to the destined local area.
“Hong Kong free delivery” does NOT including Hong Kong’s remote areas.Β Hong Kong’s remote areasΒ are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.
Hong Kong Remote Area list:
Island (Included: Cheung Chau, Latau Island, Tai O, Lamma Island, Peng Chau, Tung Chung, Discovery Bay, Ma Wan, Chek Lap Kok airport and Hong Kong Disneyland)
Hong Kong all restricted area
Hong Kong, Kowloon and New Territories village, transit warehouse and mail box