Frequently Asked Questions
A My METOMICS account will give you access to enhanced features across our website and mobile Apps. These include functions within M:STDIO and our Digital Instruction Guides, special offers and rewards. You do not need a My METOMICS account to purchase products from the METOMICS store.
You will need to download a QR code scanner from your App store to read the QR codes.
All our Digital Instruction Guides can be downloaded from the Apple and Google App stores. They are also available to view on your tablet or laptop from the BUILD section of our website.
We want you to be 100% satisfied with your METOMICS purchase, so every product we sell from our METOMICS store is covered by our METOMICS Guarantee. See below for more details.
We aim to have your product delivered to you as quickly as possible – this is typically within a week to ten days for most destinations.
We ship METOMICS globally. Please see the interactive map below for our current shipping destinations.
METOMICS are CE marked, which is the EU Health and Safety and Environmental standard. All METOMICS blocks are made from Aluminum – a material widely and globally recycled. However, we hope you will choose to continue designing, building and displaying them for many years to come.
METOMICS metal designer blocks are not compatible with plastic construction bricks.
Never! Every METOMICS block comes with a durable anodised finish (the same process used in the aerospace and automotive industries), so the colour is permanently etched into the surface of each block.
METOMICS are unique (we are very proud of this!) and our patented* linkage system allows our blocks to interconnect with other METOMICS components to form incredible structures and designs that no other construction brick can.
We have designed over 30 static and articulated METOMICS blocks for you to design and build with. Each METOMICS block is available in a range of amazing anodized metallic finishes.
Please note that free shipping is not exempt from duties and surcharges that may be imposed when transporting to the destined local area.
“Hong Kong free delivery” does NOT including Hong Kong’s remote areas. Hong Kong’s remote areas are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.
Hong Kong Remote Area list:
Island (Included: Cheung Chau, Latau Island, Tai O, Lamma Island, Peng Chau, Tung Chung, Discovery Bay, Ma Wan, Chek Lap Kok airport and Hong Kong Disneyland)
Hong Kong all restricted area
Hong Kong, Kowloon and New Territories village, transit warehouse and mail box
(Use the cursor or touch the country, to see where we are delivering to)
We want you to have an amazing experience with your METOMICS blocks and we are confident that every product you purchase from us will meet your highest expectation. Our blocks are rigorously tested and carefully packed before they are shipped, so they arrive with you in perfect condition – ready to build!
So, if for any reason you are not totally satisfied with your order when it arrives, simply get in touch, tell us what’s wrong and we will be happy to help you resolve the problem as quickly as possible.
Replacements, exchanges or refunds will be made at our discretion and you will be notified once we have received the returned item. If a refund is applicable, this will be credited to the original payment method. You have the legal right to cancel your order in addition to your statutory rights.
In the event of unauthorized payments, we reserve the right to hold or cancel an order without a prior notice or explanation.
We reserve the right to review and/or reject all orders. Should we have any questions about your order, we will contact you before the order is processed.
Don’t forget, all our guides are available on our website or via the Apple and Google Play App stores.